21892 Account Growth Manager

Overview - Join a strategic AI partner team as an Account Growth Manager, supporting U.S. healthcare accounts through account growth, GenAI/AI demand shaping, proposal development, and client relationship management. - This role is based in Boston, MA or Nashville, TN with on-site presence at client offices 4–5 days per week and occasional travel across U.S. client locations (possibly monthly). - Note: This position is not eligible for Immigration Sponsorship at this time. Responsibilities - Build and sustain U.S. client relationships, shaping account strategy and ensuring continuity of engagement. - Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams, managing assigned sales and margin targets. - Connect client performance and operating model insights to internal value chains and healthcare industry knowhow, translating findings into account strategy. - Ensure U.S. stakeholders understand the Fractal India ecosystem, including tracking impact of past solutions to identify gaps and shifting expectations. - Sustain in-person relationships with Director- and VP-level client stakeholders. - Drive AI/GenAI demand generation and demand shaping, including commercial advancements. - Identify business improvement opportunities and develop compelling AI/GenAI use cases for client needs. - Leverage insights from existing dashboards, proof of concepts (POCs), software partners’ dynamics, and market research to create new propositions. - Develop tailored proposals and solutioning for client needs and technical constraints (cloud stack, APIs, security, etc.). - Collaborate with account consulting teams in India and capabilities leadership to shape AI solutions that may include services, accelerators and/or products. - Use AI Research group insights to advance client roadmaps and stretch aspirations. - Support commercial structuring aligned with outputs-based and subscriptions-type pricing models, in collaboration with Fractal Finance and capabilities leadership. - Influence U.S. client procurement stakeholders using advanced commercial structures (including TCO, usage value, and adoption factors). - Collaborate remotely with internal India teams (Consulting and Delivery) to develop winning proposals and support successful POC/pilot execution. - Ensure pilots/POCs progress toward successful long-term production solutions, including upgradation roadmaps tied to subscription-revenue objectives. - Represent the full portfolio with broad understanding across AI, Engineering & Design, and behavioral sciences. Requirements - 10–18 years of relevant experience in customer success, account management, or presales in Consulting Services, including analytics offerings (BI, AI/ML, GenAI, and cloud tech). - Demonstrated ability to drive account growth in scaled accounts, develop strong client relationships, and execute pre-sales activities. - Strong grasp of GenAI concepts and business applications, including LLMs, prompt engineering, fine-tuning, and embeddings. - Awareness of agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. - Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks). - Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives. - Strong understanding of business processes with the ability to derive insights from multiple data sources. - Excellent communication and interpersonal skills with a focus on relationship building with Director and VP-level stakeholders. - Ability to collaborate across functional teams. - Willingness to work in a challenging, partly siloed on-site context (on client site with a geographically distributed team). Nice to have - Experience working across healthcare account operating models and divisional shifts. What we offer - Full-time employment with benefits including health, dental, vision, life insurance, and disability plans (available from the first day of employment). - Access to a 401(k) plan after 30 days of employment. - 11 paid holidays and 12 weeks of parental leave. - Free time PTO policy for flexibility. - Equal employment opportunity in an inclusive environment.