Vice President - Technology & Engineering - SaaS

Job location: [{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Noida","addressCountry":"IN"}}] Work arrangement: Employment type: FULL_TIME Salary: "" Experience requirements: {"monthsOfExperience":120,"educational":{"credentialCategory":"bachelor degree"}} Education requirements: "" VP Technology and Engineering at XEBO.ai Function: Software Engineering Engineering Management Keywords: AI, CTO, ML, SaaS, VP, Analytics, Architecture, Cloud, Data, Distributed, Engineering, Head of Engineering, Platform, Technology This is a department-head, executive-team role, not a team-lead role scaled up. You will own technology strategy end-to-end (including but not limited to engineering, product/data, infrastructure, security, and quality) and sit on the leadership team shaping company direction, not just executing a roadmap handed to you. You'll be accountable for technology as a business function: budget, vendor decisions, platform reliability, AI/data strategy, and the org design needed to support it. The candidate will have responsibilities across the following functions: Technology Strategy and Executive Leadership: - Own the end-to-end technology vision and roadmap across engineering, product, data/AI, infrastructure, and security, and sit on the leadership team shaping company strategy, build-vs-buy decisions, and technical due diligence. - Own the technology budget and report ROI to founders/board; define XEBO.ai's long-term architecture and AI/ML strategy, including how capabilities like the XEBO Assistant are built and scaled. Organisation and People Leadership: - Build and lead the entire technology department - Engineering, DevOps/Infra, QA, Data Engineering, and Security - designing the org structure needed as the company scales. - Hire and develop engineering managers and technical leads, building a leadership bench and a strong engineering culture that balances delivery speed with quality. Platform, Architecture and Reliability: - Own the platform's long-term architecture, reliability, and live-site operations - defining SLAs/SLOs, ensuring 24/7 availability, and leading cloud infrastructure strategy as the platform scales globally. - Own information security and data privacy posture, including compliance relevant to global enterprise customers (SOC 2, ISO 27001, GDPR-adjacent requirements). Product, Data and AI: - Partner with Product and Data Science to shape the AI/ML roadmap and own the data architecture strategy powering real-time analytics, sentiment analysis, and predictive insights. Cross-Functional and Customer Impact: - Partner with Product, Sales, and Customer Success to resolve critical technical issues and represent technology in enterprise deals, RFPs, and security reviews. - Serve as a key leadership voice driving XEBO.ai's growth across India, the Middle East, and the USA. Requirements: - You have a B. Tech/BE (or equivalent) from a tier-1 institute with 10+ years of experience, including significant time leading engineering organisations, not just teams, at an enterprise SaaS or growth-stage startup. - You've operated at a department-head level: owning budget, org design, and technology strategy, not only sprint execution. - You have deep experience with modern, cloud-first, distributed architectures and have guided a platform through real scale curves - and know the common pitfalls. - You have hands-on familiarity with JavaScript-based frameworks and modern SaaS tech stacks, and can still go deep technically when needed. - You have led or closely partnered on AI/ML or data-heavy product initiatives and understand how to balance innovation with production reliability. - You've built and scaled multi-team engineering organisations - including DevOps, QA, and security functions - not just a single product engineering team. - You understand information security, data privacy, and compliance well enough to own enterprise customer trust conversations. - You care deeply about the quality of what you ship and the experience of the people building it - you understand great design and are excited about products real people love to use. - You're comfortable operating at multiple altitudes: architecture whiteboard one hour, board-level budget conversation the next. - You take strong ownership of the business, not just the technology - and you're excited to partner across Product, Sales, and Customer Success to win together. - You have a strong point of view, but you're low-ego and collaborative. About XEBO.ai: Experience a new era in AI-powered management with XEBO. We're dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation, and dive into growth! Our award-winning experience management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With our belief in turning data into action, we help businesses collect feedback from all channels to drive tremendous business success. We have helped businesses across the globe scale their customer experience and employee experience and conduct in-depth market research. With our innovative solutions such as video feedback and AI-powered survey and analysis, businesses get access to micro insights, thus elevating the experiences customers have. Founded in 2018 we have spent over 8 years working with the industries that impact our every day. From the retail sector to government and healthcare, we have been on a mission to bring connection and empathy at the forefront of business. See more, do more with our AI-powered insights fueling richer analytics and more actionable insights.