Senior Software Engineer – ServiceNow-5

**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports \& Cine Optics. ZEISS India has 3 production facilities, R\&D center, Global IT services and about 40 Sales \& Service offices in almost all Tier I and Tier II cities in India. With 2200\+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India . **Roles \& Responsibilities** * Responsibility for implementing and operating the supported solutions within the DevOps team * Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements * Developing high\-quality, sustainable solutions with a forward\-looking view across the entire product lifecycle * Responsibility for the security of the products and solutions to be supported * Close collaboration across teams and products with other ServiceNow product teams * Active contribution as a central part of the DevOps product team, including the integration of connected products and systems * Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality * Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform * Implementation of enterprise\-grade ServiceNow ITOM solutions (Visibility, Health, Event Management) * Configuration (event ingestion, correlation, alerting, workflows) * Integration with monitoring tools, cloud platforms, and external data sources * Improve CMDB data quality, discovery patterns, and service mapping accuracy * Aligning ITOM with HAM and SAM for asset transparency **Education \& Work Experience** * Completed a degree in computer science. * 5\+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer. * Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM * Proven experience in Event Management implementation projects * Solid experience with CMDB, Discovery, and Service Mapping concepts * Sound knowledge of JavaScript development, with a focus on object\-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. * In\-depth knowledge of troubleshooting, performance optimization, and root cause analysis. * Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). * Proven in\-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. * Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. * Basic knowledge of AI technologies and their practical application. * Basic understanding of AI ServiceNow platform capabilities (NowAssist). * Experience as a full\-stack developer is helpful but not required. * ITIL Foundation level and project management certification are advantageous. **Nice to Have** * ServiceNow certifications (CIS\-Discovery, CIS\-HAM, CIS\-SAM) * AIOps and observability tools experience * Knowledge of data\-driven architecture Your ZEISS Recruiting Team: Saptarshi Chowdhury Note: This is a third party job (Aggregated by careeruplift.ai). Shortlisting and Final hiring decision & process is handled by the company.