Analyst | AMS Support & Delivery | Hyderabad | Technology Strategy & Transformation

Job requisition ID :: 103634 Date: Jun 8, 2026 Location: Hyderabad Designation: Analyst Entity: Deloitte Touche Tohmatsu India LLP **Job Title** Analyst – OMS Track **Location** \[Hyderabad] **Experience** 1–3 Years **Employment Type** Full\-Time **Job Summary** We are seeking a Consultant – OMS Track with experience in Order Management Systems (OMS) operations and production support. The role involves providing Level 2 support for OMS platforms, ensuring smooth order lifecycle processing, and maintaining system stability across integrated applications. The ideal candidate will have hands\-on experience in OMS operations, including order orchestration, fulfillment flows, and integrations, along with strong troubleshooting, monitoring, and incident management skills. The role requires close collaboration with L1/L3 teams and business stakeholders to ensure efficient issue resolution and adherence to SLAs. **Key Responsibilities** **L2 Production Support (OMS)** * Provide Level 2 support for OMS platforms such as IBM Sterling Order Management, SAP Order Management, or similar systems. * Troubleshoot and resolve production issues related to order capture, orchestration, fulfillment, and returns. * Perform log analysis, order flow validation, and root cause identification for failed or stuck orders. * Handle issues related to order creation, sourcing, inventory allocation, shipment, and status updates. * Escalate unresolved or complex issues to senior team members or L3 teams. **Monitoring \& OMS Operations** * Monitor OMS applications, order flows, and integration touchpoints. * Track transactions across systems (OMS, WMS, payment, logistics). * Monitor batch jobs, schedulers, and system alerts. * Ensure timely response to alerts and maintain system availability. **Incident \& Problem Management** * Participate in incident resolution and support major incident bridges. * Perform initial root cause analysis for recurring issues. * Support resolution of order failures, delays, and data inconsistencies. * Maintain documentation such as SOPs and troubleshooting steps. **Collaboration** * Work closely with L1 support teams for issue triage and ticket handling. * Coordinate with L3/development teams for defect resolution. * Collaborate with business teams for order\-related queries and issue resolution. * Provide timely updates on incidents and service requests. **Reporting \& Tracking** * Support preparation of operational reports (daily/weekly). * Track metrics such as ticket volumes, resolution time, and order success rates. * Assist in identifying trends and recurring issues. **Continuous Improvement** * Identify opportunities to improve monitoring and operational processes. * Support automation and efficiency improvement initiatives. * Contribute to knowledge base and documentation updates. **Required Skills** * Experience in OMS/Application Production Support (L2 preferred) * Basic understanding of order lifecycle and orchestration * Strong troubleshooting and analytical skills * Knowledge of incident and problem management processes * Experience with ticketing tools (ServiceNow, Jira, etc.) * Basic SQL and log analysis skills Understanding of system integrations (OMS WMS Payment* Logistics) * Good communication and coordination skills **Preferred Skills** * Exposure to OMS platforms like IBM Sterling Order Management or SAP Order Management * Familiarity with cloud environments (Azure/AWS/GCP) * Basic scripting knowledge (Shell/Python) * Experience in support environments (24/7 operations) * Understanding of ITIL processes * Exposure to API\-based integrations and microservices Note: This is a third party job (Aggregated by careeruplift.ai). Shortlisting and Final hiring decision & process is handled by the company.